All help guides
Find the problem that sounds like yours. Each guide explains what to try, how to check the result and when to get help.
A macOS update will not install
A PDF will not open on your computer
A print job is stuck and nothing else will print
A printer installer fails on an ARM based Windows PC
A SharePoint link says Access Denied
A USB drive asks to be formatted, but you need its files
A Windows PC turns on, but the screen stays black
A Windows update failed. Start with these checks
Add your printer to a new Windows PC
An application is frozen and will not close
An application on your Mac is not responding
An email is stuck in your Outbox
An old website link now shows Page Not Found
An Outlook attachment will not open
Bluetooth headphones will not connect to your Windows PC
Business email stopped after a website or domain change
Can you repair Windows without removing your applications?
Can your older PC run Windows 11?
Check a business website before customers start using it
Check account recovery before changing your phone number
Check your backup before resetting a PC
Classic Outlook says Working Offline
Dropbox files will not open without internet
Dropbox is not syncing your latest changes
Erase a Windows PC before selling or giving it away
Excel is printing to the wrong printer or layout
Excel opens your workbook as read only
Find the right printer driver without risky downloads
Messages are missing from your Outlook.com inbox
Microsoft 365 apps say Unlicensed Product
Microsoft asks whether to use a personal or work account
Move Microsoft Authenticator to a new phone without losing access
Move to a new Mac with Migration Assistant
Move your files to a new PC and check nothing important was missed
One website will not load in Chrome
OneDrive is paused and your latest files are not reaching other devices
OneDrive shows a disk full message
OneDrive shows your files, but they will not open offline
Other people cannot hear you in Zoom
Outlook search is not finding a message you know exists
Outlook will not open on your PC
Outlook.com says your mailbox or cloud storage is full
People cannot hear you in Microsoft Teams
Prepare an older PC for a Windows 11 upgrade
Recover a deleted Dropbox file or folder
Recover a deleted OneDrive file if it is still available
Reset Windows 11 while keeping your files
Restore a Mac from a backup without mixing up accounts
Set up a new Windows 11 PC without missing the essentials
Set up a Time Machine backup before you need it
Wi Fi is connected, but the internet is not working
Windows cannot find your scanner
Windows is asking for a BitLocker recovery key
Windows says it is not activated
Word closed before you saved your document
You cannot get into a Microsoft Teams meeting
You cannot get into your Gmail or Google Account
You cannot hear anyone in a Zoom meeting
You cannot sign into your Keeper vault
You cannot sign into your work Microsoft account
You entered a password on a suspicious page
You forgot your Apple Account password
You forgot your personal Microsoft account password
You gave an unexpected caller remote access to your computer
You need access to a website someone else built
You need an earlier version of a OneDrive or SharePoint file
Your business website shows a security warning
Your camera is blank in Microsoft Teams
Your domain expired and the website stopped working
Your Ethernet cable is connected, but the PC has no internet
Your Framer page is live but missing from Google
Your Framer site still shows the old content
Your Mac connects to Wi Fi but websites will not load
Your Mac is slow just after you sign in
Your Mac says the startup disk is almost full
Your Mac shows a flashing question mark
Your Mac will not turn on
Your Microsoft verification code is not arriving
Your Outlook.com account is not receiving email
Your PC cannot run Windows 11. What are your options?
Your printer says offline in Windows 11
Your website form says sent, but no email arrives
Your website photo looks blurry or cuts off the subject
Your Wi Fi keeps disconnecting during work
Your Windows camera is not working before a call
Your Windows PC cannot see the Wi Fi network
Your Windows PC is running out of storage
Your Windows PC will not start normally
Your Windows PIN or password is not working
Zoom will not let you share your screen