Start with the right checks.
A reset is a significant change, so start by deciding what you are trying to fix. Keeping personal files does not preserve every application or make an independent recovery copy. For one misbehaving application, a reset may be more disruption than the problem needs.
What to do next.
Open and verify your backup. List applications you will need to reinstall and check that you can sign back into them.
In Windows 11, open Settings, System, Recovery. Under Reset this PC, select Reset PC only when you are ready to review the choices.
Choose Keep my files. Read the list of removed applications and the final summary carefully. Cloud download and Local reinstall describe the source of Windows installation files, not a backup choice.
Continue only if the summary matches your intention. Keep power connected and let the process finish, including automatic restarts.
Check the result.
After setup, open several important documents and reinstall approved applications. Check updates and security coverage. Keep the backup until everyday work is confirmed.
Stop and get help if…
You cannot locate needed files, the recovery key is unavailable, or you are unsure which account owns the device. Get help before selecting a destructive option. Do not repeatedly restart a reset because the screen stays dark.