Work through it together.
A remote session gives our technician a way to see the issue on a supported computer. That can make a settings problem easier to understand than describing each screen over the phone.
Technology we work with · Managed by DeltaBind
Splashtop remote support.
A helping hand, wherever work happens.
When a PC problem interrupts your day, help can often start right at your screen. Splashtop lets our technicians work with covered computers remotely.
Your covered PC
An approved connection
A real person helping
The product. The people behind it.
How DeltaBind uses Splashtop
We use Splashtop through Syncro as a technician support connection. DeltaBind handles the service request, works within the agreed access settings and explains what we need to do. The connection makes many everyday fixes possible without arranging a visit.
Less arranging around a visit.
Many software and configuration issues can be handled remotely. Hardware faults, unavailable devices and some network problems still need hands on work.
Access with a defined purpose.
We configure technician access as part of onboarding. Consent prompts and session notifications depend on the agreed policy and the capabilities of the connection.
A closer look at Splashtop
Remote help with clear boundaries.
Two different uses, priced clearly: DeltaBind technician support is included; customer Remote Access is an optional $10 per enabled user monthly upgrade.
When you need help.
A DeltaBind technician uses the authorized remote connection to investigate and resolve covered computer issues.
When you need your work computer.
Choose the Remote Access upgrade for your own secured access to approved work computers from another location.
Where it fits in your services
Technician remote support is included in Computer Care.
Your quote confirms the included products, covered people and devices. See service and upgrade prices ›
Request help
Start with DeltaBind Support and tell us which computer is affected. We identify the request and the appropriate way to connect.
Connect appropriately
The technician uses the configured access method for the covered device. We confirm any approval needed for the work and changes involved.
Finish with a next step
We explain what was handled or what remains. If the issue needs hardware work or a visit, the applicable plan and agreed quote determine coverage.
Splashtop questions, answered.
Is remote support included?
Technician remote support is part of Computer Care under your agreed service scope.
What does customer access cost?
Remote Access is $10 per enabled user per month.
Does this include VPN or a dedicated IP?
Those are separate requirements. We assess the network and quote them independently when needed.
Make Splashtop part of your working day.
Tell our Beaumont team how you use Splashtop, or what you would like it to help with. We’ll explain the service, setup and support that fit your business.
Product names and logos belong to their respective owners. Features depend on licensing, supported devices and the agreed setup. DeltaBind support availability and service scope are defined in your agreement.Official Splashtop product information ↗