What Computer Care costs.
Computer Care is $50 per supported Windows PC or Mac monthly. Five computers cost $250 per month before tax. Monthly reporting is included.
At 250 GB stored per computer, optional Acronis backup adds $30 per computer monthly. Five computers with that backup estimate total $400 per month. Email Care, Microsoft licenses and other upgrades are separate line items.
See services and upgrade pricing ›Start with what needs looking after.
A team of ten doesn’t always need ten of everything. One person might use a desktop and a laptop. A shared front desk computer might serve several people. Email accounts, computers and office networks each need different care.
Make a simple list of the computers you use, the people who need business email, your locations and the applications you rely on. Include shared mailboxes, seasonal staff and anyone working from home. You don’t need a perfect inventory to start a conversation, but these details make a quote more useful.
Know what the price counts.
A price per computer usually covers a named device. A price per user may cover that person’s account or a defined set of services. A flat monthly fee may still limit locations, devices or included work. None of these methods is automatically better. The scope is what makes the comparison fair.
Ask whether Microsoft subscriptions, security software and backup are included or billed separately. Check the billing frequency and commitment term too. A monthly payment on an annual agreement is different from a service you can change each month.
Separate everyday care from bigger changes.
Keeping existing computers supported is different from moving an office, replacing a network or migrating years of email. Setup and project charges should be visible before you agree to them.
Your first invoice may include onboarding as well as recurring service. A useful comparison shows the ongoing monthly amount, initial setup, optional services and any work that still needs a separate estimate. Ask how additions and removals affect billing as your team changes.
- What devices, people and locations are covered?
- Which technician work and onsite visits are included?
- What are the support hours and response targets?
- What backup capacity and recovery help are included?
- Which licenses, projects and optional services cost extra?
- What is the commitment, renewal and cancellation process?
Read the support promise carefully.
A response target is a promise to acknowledge or begin handling an issue under agreed conditions. It is not a promise that every problem will be repaired in that time. Vendor monitoring around the clock also does not mean your local support team is available around the clock.
Ask how urgent issues are reported, how priority is decided and what happens if the issue involves another supplier. Clear answers matter more than a long list of software logos.
Build a starting point with DeltaBind.
Our quote builder lets you choose computers, email or both and enter your quantities. You can also ask about remote access and password management. Reference estimates help start the discussion; they are not an order or a final commitment.
We review the scope with you before service begins. Tell us what is already working, what is frustrating and what you would like to change. We can then explain which coverage fits and what needs a separate quote. You should leave knowing both the price and the responsibility you are handing over.
