As an ID, you’ll develop training and instructional content for customers who are new to our products or simply want to optimize their use of them. Our preference is a candidate with experience in technical training, i.e. someone who has developed learning experiences for technically-minded administrators and/or developers. You’ll work with trainers, certification specialists, and partners in other customer-focused teams to build materials that will ensure our customers’ early adoption and long-term optimization of our products. Projects will include Instructor-led training, on-demand courses, and video tutorials. Skills and knowledge: Knowledge of Instructional Design best practices and proven ability to craft learning content that is effective ability to analyze existing content for its instructional value ability to communicate abstract or technical information to both technical and non-technical audiences. Ability to identify the best learning delivery formats for a specific set of learning goals. Ability to work within pre-defined templates and style guidelines. Attention to design aesthetics and visual detail. Graphic or visual design experience a plus. Ability to scope and lead the day-to-day work of projects.